UPS GROUND (48 Continental States)
WE WILL SHIP INTERNATIONALLY AND TO APO/ALASKA/HAWAII
via postal and UPS at your own risk. Posted shipping rates do not apply. You will be contacted via email with a quote withing 24 hours of your order. Once you select your method and approve the quote please allow an additional 48 hours for packaging and carrier pick up. BE SURE you give us a valid email on your order. ALL INTERNATIONAL CREDIT CARDS MUST PASS ADDRESS VERIFICATION AND SECURITY CHECK BEFORE ANY PURCHASE IS SHIPPED.
WE CAN RUSH YOUR SHIPMENT!
Please phone us tollfree 877-370-1700 between the hours of 11 - 3PM CST to obtain expedited shipping rates or to have your package re-quoted.
WHAT IS YOUR RETURN POLICY?
You may return an item in it's original condition and packaging. It must be postmarked for return within 15 days of our outbound ship date and include a copy of your receipt. Shipping charges are not refundable, inbound or outbound. Wild About Music reserves the right to refuse any item for return that appears to have been used, was purchased fraudulently or is not returned within the specified time. E-mail or call us if you need further clarification's.
HOW LONG DOES IT TAKE TO SHIP AN ORDER?
We are dedicated to communicating with all of our customers in an expedient manner about their orders. If an item is in stock we will ship out within 3 business days, although our goal is always same day shipping. You will be notified if your order needs a longer time to fill. If your order cannot be completely filled we will ship what we have. We will attempt to notify you by email when items are temporarily out of stock. Please watch your email for several days after you order and respond promptly to let us know how you desire your order be handled in the event it cannot be completely filled. We may be holding your shipment while we seek clarification so a fast reply from you will get things flowing again. CALL US AT 877-370-1700 IF YOU NEED SOMETHING RUSHED! Standard UPS Ground takes 2-4 business days to receive in the continental US. Expedited shipping is available if requested at an additional charge. International orders take about 7-10 days once quote is approved.
HOW DO YOU DETERMINE SHIPPING CHARGES?
We ship UPS ground within the continental USA and our shipping rates reflect those charges as well as our packaging charges. Our minimum cost to ship any package is $8.00 (and up) which covers the UPS charge and materials used. We DO NOT make any profit on shipping but try to break even in order to offer our goods to everyone worldwide.
Our shipping charges are automatically generated by our webserver based on dollars purchased and thus represent an average. Sometimes several high dollar lightweight small items (ie: $80 shirts) can trigger a shipping cost that may seem high. You are always welcome to phone us and request that your package be requoted. If we can save you any money we will be happy to let you know. Very large bulky orders can also be shipped by private carrier. Please remember there is always a human being available at 877-370-1700 to discuss your special shipping needs and try to get you the best deal possible. Items that are bulky or need special packaging will incur an additional shipping charge which is noted on the item. If your shipment is oversized, must be shipped in multiple cartons, or for any reason we cannot ship the items you ordered within our normal pricing guidelines, or you request special services, we will call you with a shipping quote for your approval before we ship.
We can ship internationally but you must assume all risk for the package once it leaves our facility. We have several insured options for you to choose from. All shipments outside of the continental USA MUST be quoted and our regular shipping charges DO NOT apply. WE RESERVE THE RIGHT TO CHANGE OUR SHIPPING POLICY AND CHARGES AT ANYTIME.
WHAT STATES PAY SALES TAX?
Wild About Music is located in the state of Texas. All merchandise, shipping and services shipping to a Texas address are subject to local sales tax. As of 12/08 the rate is 8.25%. Shipments going outside of the state of Texas are tax free.